Lending Companies….wtf?

I went on a field chase for a lender this morning. The borrower had gotten behind in her car loan payment, so the lender had given me the address to go knocking on her door and deliver a demand letter to her.

When I got there I was met by an elderly gentlemen who told me that she must have been the previous owner of his house. After checking county records I found out that he bought the house a year ago.

WTF???? How can a lender after losing touch with a borrower for more than a year not know that he or she has moved? This is totally beyond me!!